Frequently Asked Questions
You’ve asked and we’ve listened!
Your experience begins at either the Franschhoek Terminal or the Groot Drakenstein Terminal (depending on the line), where you can grab a coffee, and browse our merchandise while waiting for your journey to start.
Yes, it is highly recommended as we have a limited number of tickets available per day.
Changes are subject to the availability of the requested new date and departure time. We can only make one transfer per ticket and thereafter the cancellation policy applies.
Unfortunately, we cannot reserve tickets without payment.
The service runs daily except during the Franschhoek Uncorked Festival (3rd weekend of September), 24th December, 25th December, 31st December and 1st January. Between 13 May and 15 September, only certain lines are operated during weekdays.
No discounts are available at this time.
We offer special rates for groups of 20 or more guests. Please see the booking tab for more details.
No, tickets will be available for collection from the ticket office on the day of travel.
The tour is strictly a wine tasting experience and does not host celebration events such as birthdays or bachelor/bachelorette parties. Passengers should kindly refrain from wearing any offensive clothing or accessories.
Please enquire about our Exceptional Wine & Cuisine Experience. (email@example.com)
As long as you have the digital copy available it is not necessary.
We would suggest any of the Tram First departures when travelling with the little ones: Green | Yellow | Pink | Grey | Orange. But our most child-friendly route is currently the Blue & Green Lines.
No except for Babylonstoren, located on the purple and orange lines.
7 days +: 100% Refund.
1 – 7 days: 50% Refund.
Less than 24 hours before scheduled departure time: No refund.
Both the tram and tram-bus are fairly well protected from the rain but on rare occasions, the service may be cancelled due to weather conditions or mechanical problems without notice in which case full refunds will be issued.
The tour starts and ends at the Franschhoek Terminal located on the corner of Main Road and Cabriere Street.
Purple and Orange line passengers (only) may also depart from our Groot Drakenstein Terminal, located on the corner of R310 Main Road & R45.
Yes, you need to start your tour at our either our Franschhoek Terminal (for lines blue, green, red, yellow, pink, and grey) or at our Groot Drakenstein Terminal (for lines purple and orange).
Arriving 15 minutes prior to your scheduled departure time guarantees a seat otherwise departures may be delayed.
To be fair to other passengers on the tour, we cannot delay departures for late passengers. Passengers arriving late will need to remain at the ticket office until an alternative arrangement can be made to get them on the service.
The intervals depend on the line you travel on:
Red, Blue, Yellow, and Green lines: 1-hour intervals
Purple and Orange lines: 40-minute intervals
Pink and Grey lines: 30-minute intervals
Please make use of the free parking conveniently located at the corner of Main Road and Cabriere Street at our Franschhoek Terminal.
Purple and Orange line passengers who wish to depart from our Groot Drakenstein Terminal can park their cars at the station located on the corner of the R45 and R310 roads.
All passengers must join the tour at the Franschhoek Terminal or Groot Drakenstein Terminal.
The service operates in one direction and passengers will only have one opportunity to disembark at each stop.
Being a hop-on hop-off tour you can complete the tour at your leisure, but plan on at least 3 hours to allow enough time to explore a few of the stops.
Our safari-style buses and our trams cannot accommodate passengers with wheelchairs.
We do have limited space available to store luggage during your journey with us.
During the journey prams must be collapsed as the vehicles only have limited space available. We, therefore, suggest a carry-on or a baby seat.
Wines are kept for 7 days before being discarded. Remember to have your wine sticker available as wines will not be released without this.
Unfortunately not, as we book our seats in advance, no additional spots are available.
You are more than welcome to make use of Uber, however, when finishing the tour after 5 pm it becomes challenging to find an Uber home.
Food and Beverages
Wine tastings can be purchased at each wine estate directly. Passengers may dine at one of several restaurants on the tour. In order to avoid disappointment, we advise passengers to make lunch reservations at least 24 hours in advance of travel.
Unfortunately, food or open alcoholic beverages are not allowed on the tour. Food and drinks are available for purchase at the wine estates.
Prices range between R35 and R250. MCC (Methode Cap Classique) tastings are usually more expensive than regular wine tastings.
Wine bottles can be left with the host and will be available for collection upon your return at the Franschhoek Terminal or Groot Drakenstein Terminal.
We offer a fresh selection of coffees, cold beverages, Beignets (delicious French pastry) and toasted sandwiches at our Franschhoek Terminal, and a selection of coffees and cold beverages at our Groot Drakenstein Terminal.