LET’S HELP YOU

BE PREPARED!

LET’S HELP YOU
BE PREPARED!

Frequently Asked Questions

You’ve asked and we’ve listened!

Booking

Travelling

Yes, it is highly recommended as we have a limited number of tickets available per day.

Changes are subject to the availability of the requested new date and departure time. We can only make one transfer per ticket and thereafter the cancellation policy applies.

Unfortunately, we cannot reserve tickets without payment.

The service runs daily except during the Franschhoek Uncorked Festival (3rd weekend of September), 24th December, 25th December, 31st December and 1st January. Between 13 May and 15 September, only certain lines are operated during weekdays.
The following lines are available during winter (13 May – 13 September):

Mondays: Red, Yellow, Blue and Green

Tuesdays: Purple and Orange

Wednesdays: Pink and Grey

Thursdays: Purple and Orange

Fridays: Pink and Grey

Saturdays: Red, Yellow, Blue, Green, Purple, Orange, Pink and Grey

Sundays: Red, Yellow, Blue and Green

No discounts are available at this time.

We offer special rates for groups of 20 or more guests. Please see booking tab for more details.

No, tickets will be available for collection from the ticket office on the day of travel.

The tour is strictly a wine tasting experience and does not host celebration events such as birthdays or bachelor/bachelorette parties. Passengers should kindly refrain from wearing any offensive clothing or accessories.

Please enquire about our Private Tram experience. (groups@winetram.co.za)

The tour starts and ends at the Franschhoek Terminal located on the corner of Main Road and Cabriere Street.

Purple and Orange line passengers (only) may also depart from our ticket office located at the Groot Drakenstein Station.

Yes.

Arriving 15 minutes prior to your scheduled departure time guarantees a seat otherwise departures may be delayed.

To be fair to other passengers on the tour, we cannot delay departures for late passengers. Passengers arriving late will need to remain at the ticket office until an alternative arrangement can be made to get them on the service.

The intervals depend on the line you travel on:
Red, Blue, Yellow and Green lines: 1-hour intervals
Purple and Orange lines: 35-minute intervals
Pink and Grey lines: 30-minute intervals

Please make use of the free parking conveniently located at the corner of Main Road and Cabriere Street at our Franschhoek Terminal.

Purple and Orange line passengers who wish to depart from our Groot Drakenstein ticket office can park their cars at the station located on the corner of the R45 and R310 roads.

All passengers must join the tour at the ticket office.

The service operates in one direction and passengers will only have one opportunity to disembark at each stop.

Being a hop-on hop-off tour you can complete the tour at your leisure, but plan on at least 3 hours to allow enough time to explore a few of the stops.

Our safari-style buses and our trams cannot accommodate passengers with wheelchairs.

Cancelling

Food and Beverages

7 days +: 100% Refund.
1 – 7 days: 50% Refund.                                                                                                                                                                                                                              Less than 24 hours before scheduled departure time: No refund.

Both the tram and tram-bus are fairly well protected from the rain but on the rare occasion the service may be cancelled due to weather conditions or mechanical problems without notice in which case full refunds will be issued.

 

Other

Unfortunately pets are not permitted on the tour.

Wine tastings can be purchased at each wine estate directly. Passengers may dine at one of several restaurants on the tour. In order to avoid disappointment, we advise passengers to make lunch reservations at least 24 hours in advance of travel.

Unfortunately, food or open alcoholic beverages are not allowed on the tour. Food and drinks are available for purchase at the wine estates.

Prices range between R25 and R250. MCC (Methode Cap Classique) tastings are usually more expensive than regular wine tastings.

Wine bottles can be left with the conductor and will be available for collection upon your return to the ticket office.

We offer a selection of fresh coffees and beignets.

Booking

Yes, it is highly recommended as we have a limited number of tickets available per day.

Changes are subject to the availability of the requested new date and departure time. We can only make one transfer per ticket and thereafter the cancellation policy applies.

Unfortunately, we cannot reserve tickets without payment.

The service runs daily except during the Franschhoek Uncorked Festival (3rd weekend of September), 24th December, 25th December, 31st December and 1st January. Between 13 May and 15 September, only certain lines are operated during weekdays.
The following lines are available during winter (13 May – 13 September):

Mondays: Red, Yellow, Blue and Green

Tuesdays: Purple and Orange

Wednesdays: Pink and Grey

Thursdays: Purple and Orange

Fridays: Pink and Grey

Saturdays: Red, Yellow, Blue, Green, Purple, Orange, Pink and Grey

Sundays: Red, Yellow, Blue and Green

No discounts are available at this time.

We offer special rates for groups of 20 or more guests. Please see booking tab for more details.

No, tickets will be available for collection from the ticket office on the day of travel.

The tour is strictly a wine tasting experience and does not host celebration events such as birthdays or bachelor/bachelorette parties. Passengers should kindly refrain from wearing any offensive clothing or accessories.

Please enquire about our Private Tram experience. (groups@winetram.co.za)

Travelling

The tour starts and ends at the Franschhoek Terminal located on the corner of Main Road and Cabriere Street.

Purple and Orange line passengers (only) may also depart from our ticket office located at the Groot Drakenstein Station.

Yes.

Arriving 15 minutes prior to your scheduled departure time guarantees a seat otherwise departures may be delayed.

To be fair to other passengers on the tour, we cannot delay departures for late passengers. Passengers arriving late will need to remain at the ticket office until an alternative arrangement can be made to get them on the service.

The intervals depend on the line you travel on:
Red, Blue, Yellow and Green lines: 1-hour intervals
Purple and Orange lines: 35-minute intervals
Pink and Grey lines: 30-minute intervals

Please make use of the free parking conveniently located at the corner of Main Road and Cabriere Street at our Franschhoek Terminal.

Purple and Orange line passengers who wish to depart from our Groot Drakenstein ticket office can park their cars at the station located on the corner of the R45 and R310 roads.

All passengers must join the tour at the ticket office.

The service operates in one direction and passengers will only have one opportunity to disembark at each stop.

Being a hop-on hop-off tour you can complete the tour at your leisure, but plan on at least 3 hours to allow enough time to explore a few of the stops.

Our safari-style buses and our trams cannot accommodate passengers with wheelchairs.

Cancelling

7 days +: 100% Refund.
1 – 7 days: 50% Refund.                                                                                                                                                                                                                              Less than 24 hours before scheduled departure time: No refund.

Both the tram and tram-bus are fairly well protected from the rain but on the rare occasion the service may be cancelled due to weather conditions or mechanical problems without notice in which case full refunds will be issued.

 

Other

Unfortunately pets are not permitted on the tour.

Food and Beverages

Wine tastings can be purchased at each wine estate directly. Passengers may dine at one of several restaurants on the tour. In order to avoid disappointment, we advise passengers to make lunch reservations at least 24 hours in advance of travel.

Unfortunately, food or open alcoholic beverages are not allowed on the tour. Food and drinks are available for purchase at the wine estates.

Prices range between R25 and R250. MCC (Methode Cap Classique) tastings are usually more expensive than regular wine tastings.

Wine bottles can be left with the conductor and will be available for collection upon your return to the ticket office.

We offer a selection of fresh coffees and beignets.

Créer des souvenirs.

/making memories/

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